Please be advised that it is the customers' responsibility to double check their order before finalizing it.
If changes need to be made to the order after it is processed and shipped, the customer will have to absorb shipping fees in case of an exchange or reimbursement. Shipping fees are not refundable in this case.
If for any reason you are not satisfied with your regular priced merchandise purchased in-store, you can obtain an exchange or a store credit within 30 days of the original purchase date.
Please note that we do not offer refunds for in-store purchases.
If for any reason you are not satisfied with your regular priced merchandise purchased online, please return or exchange the item(s) within 30 days of the purchase date in its original condition.
- Gift Cards;
- Some Health and Personal Care Items;
- Heavy Bags;
- Custom Apparel;
To complete your return, we require a receipt or proof of purchase.
REFUNDS (IF APPLICABLE)
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Be advised that if you are returning an un-compromised product, we will deduct the flat rate shipping fees from your refund.
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. They can however be exchanged (certain conditions may apply).
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. The defect or damage in the product must be notified and exchanged within 30 days of sale.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.